APPALLING SERVICE FROM ARAMEX South Africa

If you can help it do NOT use Aramex. The worst courier service in South Africa...I unfortunately had no choice. I ordered a blurray disc from Amazon.com as a Christmas gift on 30 November - the item has been stuck in customs since around 8 December. A Stops Clerk named Shamain Naidoo from Aramex has requested invoices, my ID, and more recently my bank statement showing I bought the item (all of which have been sent to him - with no acknowledgement or response!!!) I have never ever sent a Courier Service my bank statement!!!!!You can not get hold of them on the telephone - and Mr Naidoo doesn't reply to emails = further Aramex tracking site has not been updated since 14 December!!!! Amazon.com have been fantastic and refunded my delivery fee (as they promised expedited shipping) - BUT the LACK of INFORMATION AND FEEDBACK FROM ARAMEX IS APPALLING! I have also ordered from AMAZON.UK who use DHL and all packages were delivered in the specified time frame without any issues. Time for Amazon.com to use another courier.