Appalling service!

Aramex South Africa must surely be rated as the WORST courier company in South Africa. Their service has been absolutely appalling. I shipped a package via overnight service from Cape Town to Johannesburg last week and it has still not been delivered. I've tried to call in to check the shipping status and have been kept on hold for over 2 hours with nobody answering the phone. Moreover, both their app and website were non-responsive so one is unable to even track and trace the package online. When I did eventually get through to them on the telephone, I spoke to a very rude, dismissive and disinterested staff member called Joel Naidoo who kept saying that the 'system is offline' and that 'it's not his problem' as he can't see where the package is or when it will be delivered. There was no appreciation of the fact that I was a paying customer. Aramex has not delivered on the service that I had paid for and their lack of customer service is shocking. I still have no idea where the package is and if it will be delivered and by when! I for one, will certainly never again use Aramex to courier any package as this entire episode has left a bitter taste in my mouth. Shame on you Aramex for your absolutely pathetic service. Your complete incompetence, lack of client-centric behaviour and apparent disdain for your customers has ensured that you have lost another customer.