Appalling Service

Aramex Clearance Department Johannesburg proved to offer NON-EXISTENT SERVICE. They are negligent in the handling of their customers' affairs. We have paid customs duties on an urgent parcel on the 10th of September 2020 over to Aramex, and to date the parcel is not released! It turns out that on 21 September 2020 these funds were still not allocated to SARS. I have made numerous calls and sent even more emails and still no parcel and no resolve. This parcel arrived in Sa on 14 July 2020 already!!!! How is this possible?