Appalling service
<p>Shipment no. ********** 955 refers. I am appalled at the service, or rather lack thereof from aramex global shopper over this festive period.A package was delivered to my France address on 12 December 2016. Aramex notified me to upload an invoice, which I duly did in that same week. It is now 3 January 2017 and the package has not even left France. I have tried numerous times to request feedback by way of e-mail and telephone calls to no avail. This is so upsetting as i am a paying customer. At this rate I wish I had shipped the package using SAPO directly from the supplier, it would have probably arrived b y now. I needed this package in time for christmas. Very dissapointed in Aramex for causing me such great inconvenience and anxiety.</p>
Dear Nompilo
Thank you for bringing the matter to our attention.
We apologize for the delay in delivery and we fully understand how frustrating this may be.
Your complaint has been escalated to the AGS Team Senior, and contact will be made with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Nompilo
Thank you for bringing the matter to our attention.
We apologize for the delay in delivery and we fully understand how frustrating this may be.
Your complaint has been escalated to the AGS Team Senior, and contact will be made with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
It is 48 hours later and no-one has contacted me regarding the above and the shipment is still in France. So much fopr customer care!
It is 48 hours later and no-one has contacted me regarding the above and the shipment is still in France. So much fopr customer care!