APPALLING SERVICE!

Hi

I am APPALLED at the level of service I am experiencing from Aramex.

Yesterday, I spent 2 hours trying to get through to the call centre to find out what exactly is happening with my parcel. I couldn't get through to anyone and srill can't get hold of anyone!

On 19 December I received a notification that my parcel was going to be delivered. I subsequently waited at home. No-one came to deliver the parcel and no-one called! I was notified that "the customer was not available" yet I was there!

Yesterday, again I was notified, waited at home for my parcel. I received a notification that my parcel was on its way and 2 seconds after that I was notified that the customer was not available. No-one called and no-one came to deliver!

I drove to the head office yesterday to find out WHAT EXACTLY is happening with my parcel. I was told by a lady in call centre that my parcel will be delivered to me in the evening between 6 and 9pm. Again, I waited and did not receive anything!

This is the worst service I have ever experienced from a South African service provider. What exactly is happening with my parcel!