Appalling length of time

I deal with a host of courier companies and I've never encountered one quite as bad as Amarex. I ordered something online via overseas, as I have done in the past. Upon checking the online system I noticed that it seemed to be perpetually stuck in customs. Phoning the helpful PMB branch I was told they needed my details and someone should have phoned me. I gave my details and expected the matter to be resolved. The item is still in hold in customs.<br> <br> Now before you blame customs, I've dealt with fedex and dhl express and my customs clearance took, an hour at the most.<br> <br> This is not acceptable. Also I was promised that it would be delivered to me within 2-6 working days as the supplier sent it express. Today is 8 working days.