Appalling h Service, *********** staff

My parcel arrived in SA on the 20/11/2017 and was said to arrive on the 18th of November i was not even advised as to what caused the delay . I then got an email from Phunziro Kazembe on the same day advising that my parcel would be going through to customs clearance which takes 2 to 3 working days, I was expecting my Parcel to be delivered on monday the 25th as this would've marked the third working day, instead i received an email from Zanele Mqwathi on the 23rd of November 2019 (Saturday) about a payment i had to make in order for the parcel to go through to customs now my question is why was i not advised of that payment on the 20th when i received info about my Parcel going through to customs? i do not know what process ARAMEX follows but when i am informed that i would get my parcel on a certain day i expect to get it on that day i called in on the 25th spoke to Junior who advised that i would get my parcel within a day should payment be made on the day also spoke to Zanle Mqwathi on the same day who advised that should payment be made i would have to wait an additional 2-3 working days for package to be cleared and only after then would i receive it now my package was meant to arrive on the 18th it is now the 26th and i am still waiting for it i have been greatly inconvenienced by Aramex to top it off i been awaiting a response from Bianca Myburgh who i believe is a team leader or manager who has not even responded to an email that was send to her internally with regards to the inaccurate information that was provided to me

Your service is absolutely appalling . There is no customer service and no professionalism!