Appalling Customer Service Aramex SA

I've used AramexSA once before and the service was efficient and helpful too via the online tools BUT this time around, I am highly disappointed and aggravated by the lack of accountability for the agents who should be helpful to customers queries in a efficient way. I paid my customs fee on time so that I could get my package within the stipulated ETA (1 December 2021) so I called the Port Elizabeth number and was advised that the package is still with customs and that I should call them on option 2 of the same number as the clearing for the parcel can take "up to" five days so I decided to allow time for that and I checked online what the progress was but there was no update online (Aramex website).

I tried to call again and tried 3 times in various ways to try and get a agent on the other end of the telephone (attempt on option 2 - waited over 3 minutes at a time. Tried option 3 holding for an agent - line rang then was dropped. Tried to do option 2 again and line rang to no end for 4 minutes). I then felt compelled to tweet these people and was asked to DM my way bill number for help, which I did but ended up having a bot respond with irrelevant opinions (so week 2 passes at this point). Yesterday, I buy airtime and try to call this company again for customs dept and the waiting music went on for 10mins no answer and the second attempt, line was cut again without ringing on option 3 of option 2. After spending 30 minutes trying to be answered by customs, I decided to call for the fifth time and try to speak to an agent in the delivery status check department as they always answer the phone in Port Elizabeth and Clara or Carla gave me the "direct number" for customs at the airport (a 011 number) and I called it, had the same prompts as the 041 number and option 3 cut immediately, tried option 2 and waiting music went on for a bout another 6mins and I called PE branch again and advised this and line had cut with one agent (a white guy) assuming it was a network issue so I called again and decided to just ask the lady I ended up speaking to check the status of the package and only then did she say that the package "should be leaving JHB later tonight" being the Monday evening and that it would be in Port Elizabeth Tuesday 14-12-2021. Nothing has been updated on their website either. So it's been a **** show for the past 3 weeks with this company.