1 reviews | Active since Jul 2011
Appalling Aramex service
<p><span style="background-color: rgba(255, 255, 255, 0);">On 24 April 2016 I dropped off a parcel at Northgate Pick n Pay. To be delivered to Newcastle. I expected the parcel to be collected the following day and it would reach Newcastle in 72 hours. My mother took leave that week hoping to receive the parcel. When the 72 hours lapsed I then started following up with Aramex only to discover that no one knew where my parcel was. I tried to use the waybill number to trace on the system however it was only loaded on the 29th of April at around 20:30. I was relieved because at least now I knew that it had been found. On 3 May 2016 my mother received a call from aramex delivery guys and she told them that she had waited for them the previous week and now she was back at work. She instructed the driver to drop off the parcel at a local high school where my father works. This never happened despite the fact that the driver had said he'll drop it off there. Now we don't even know the whereabouts of the parcel. My waybill number is ***. This was my first time to use Aramex and it's been nothing but a nightmare.<br /><br /></span></p>
Dear tupaca,
Thank you for taking the time to share your comments with us. We apologise for the inconvenience caused in this regard.
As per our discussions with you, initially the parcel was left behind as it was not placed in the Drop Box by the shipper due to the fact that the parcel could not fitting inside the Drop Box in store. The parcel was not left in a clearly visible location for the courier to spot. However this was picked up and shipped. Unfortunately as this is a regional area the delivery was delayed due to the delayed pick up. After contacting the receiver it was confirmed that they would not be at home to receive the parcel and that we should deliver to this to an alternative address. This instruction was completed on Friday 6 May and delivered to the alternative provided by the receiver.
We apologise for any inconvenience this has caused and if you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
Dear tupaca,
Thank you for taking the time to share your comments with us. We apologise for the inconvenience caused in this regard.
As per our discussions with you, initially the parcel was left behind as it was not placed in the Drop Box by the shipper due to the fact that the parcel could not fitting inside the Drop Box in store. The parcel was not left in a clearly visible location for the courier to spot. However this was picked up and shipped. Unfortunately as this is a regional area the delivery was delayed due to the delayed pick up. After contacting the receiver it was confirmed that they would not be at home to receive the parcel and that we should deliver to this to an alternative address. This instruction was completed on Friday 6 May and delivered to the alternative provided by the receiver.
We apologise for any inconvenience this has caused and if you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA