Appalling Aramex Global Shopper Customer Support

Don't get me wrong, I really like the Aramex Global Shopper concept. It is convenient, fast and well priced. In general the experience is good. But in the instance where I need to query something and get in contact with AGS the experience changes to really bad.

This review is about the Customer Support specific to Aramex Global Shopper. I mean do they even have a support center? Not once have have I been able to reach AGS by dialing the number below.

I would call (011) ********** , select 1 for International, then 3 for Aramex Global Shopper. The phone will ring and the same music would play on repeat (which does not assist ones level of aggravation). After 10 min you would speak to a person at the switchboard who would then ask you where you would be directed to? This after I already selected 3. Then same music, 10 min, switch board. After explaining that you have been holding for a long time, you would then, once again, be transferred to AGS, then after 5 min, or 10 (who is counting?) someone from International Express or switchboard would answer. International Express would then explain to you that they are not Aramex Global Shopper, but will assist in any way they can. Which I appreciate, but they are not AGS.

This experience is not once off, and is experienced with each call that I have made to so far.

I ended up calling + ********** 8740 and received excellent support from the New York, Shop and Ship team. But no one should have to call an international number to get support on a local service.

Come on Aramex South Africa. AGS is an awesome service, and needs the customer support it deserves.