Answer your phones!!!

My parcel arrived in SA on the 06/02/2015. My parcel has still not been cleared through customs. I have been following up on a daily basis to get an update on the status of my parcel, but in order to that I have to battle for at least an hour to get an answer on the phones! Today I have been battling for two hours and still I have not had an answer and your customer services can't give me an updated and transfers me to the international department which rings and then cuts off. <br> <br> Customs turn around for a response regarding a stopped parcel is 3- 5 working days. It is now the 7th working day and to date nothing. <br> <br> The 7 working days my parcel has been in customs I have not received one call to give me an updated on the status. I have to phone each day to get an updated on the status of the inspection and report. <br> <br> There is absolutely no customer service and no professionalism!