DB
Demetrius B
1 reviews | Active since Mar 2011
20 Feb 2015, 07:53
ANOTHER Aramex Complaint of useless service
Okay first off its scary how many complaints you already have on Hellopeter yet your service don't seem to improve. I was waiting for an urgent 'Overnight' package from EC to JHB which should have been here by 15h00 latest but them being Aramex decided it wasn't urgent enough so they didn't deliver it. Their excuse is a late freight, but what bothers me is that they knew about the late flight but didn't bother reserving delivery guys for any urgent parcels from that flight. So thank you ****** Aramex I just lost a couple thousand rands cause of you!!
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Aramex South Africa's replyOfficial
20 Feb 2015, 14:43Hello Validity,
We humbly apologize for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have takene action that will prevent this from reoccurring.
We hope that you will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader.
We humbly apologize for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have takene action that will prevent this from reoccurring.
We hope that you will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader.
Aramex South Africa's reply20 Feb 2015, 14:43
Official
Hello Validity,
We humbly apologize for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have takene action that will prevent this from reoccurring.
We hope that you will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader.
We humbly apologize for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have takene action that will prevent this from reoccurring.
We hope that you will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader.