An unfortunate experience rectifed

I made on online purchase with Aramex being the courier company. After the goods was received by Aramex I called them to find out when I will receive the goods and they said that I will receive it on Friday.

The consultant said that I should send him an email to find out when the ETA would be. However, when I sent the email I received an error message stating that the recipient could not receive the email.

I then waited the whole day at my delivery address for the parcel to be delivered. However, Aramex did not make the delivery. I then called the call center and the Aramex team then made an urgent night shift delivery, free of charge, to make sure that I received my parcel as per there promise.

Every company makes errors. Unfortunately, many companies do not go out of their way to make sure that they rectify those errors to ensure a high standard of customer service. I commend Aramex for their efforts in ensuring that their mistake was rectified.