Always a problem with Aramex

I was notified this morning of my delivery on ***. I waited all day and as it got later, enquired if it was still being delivered and was assured it was. At 17:20 I was notified that the driver tried to deliver but I was unavailable. According to Ayanda he couldn't reach my phone. To confirm I asked someone to call me on that number and they got through just fine. I was still on the WhatsApp chat and she asked me for an alternate number but less than 1 minute later she terminated the chat, before I could give it to her. How exactly does that make sense?

For the record, this is the 3rd time that Aramex has claimed the exact same thing. Their go to when it's getting late and they don't want to deliver it to claim you're not there or they couldn't call you.

I asked to be connected to a manager to make a complaint but was ignore. So since I can't complain privately I'll do it publicly.