Almost 2 weeks and no delivery

I've placed an order on 23/8 and still haven't received it. They ensured me that the delivery will take place in 2-6days.<br> <br> Keamogetse Motswana from OR Tambo International contacted me yesterday to inform me that there is no invoice with the shipment, but she will try to send the email notification that I have received from the supplier.<br> <br> I have tried to do a follow up this morning but she was not available and I left a message to call me back. I had no response and I have no idea what is happening with my shipment and whether or not I'm going to receive it. My shipment number is *** .According to the Aramex status my shipment is \Held in Customs - Awaiting Customer Instructions"for the second time!"""