All round pathetic service, no communication and parcel still not delivered..AGS

I made use of the Aramex Global Shopper program.

Tracking ID: ***

- My parcel arrived at the New York branch on 3 June. Aramex only acknowledged receipt of the parcel on 26 June. - I was then charged the new fees despite my parcel having arrived before the fee increase was supposed to come into effect. - The weight given of the parcel was questionable, but I received no follow up to my request to have the parcel reweighed - I paid the exorbitant shipment fee (over R1000 for a parcel valued under R500) after receiving emails that the parcel would be destroyed - The parcel eventually cleared customs on 5 August according to the tracking system and was meant to be enroute to me from Johannesburg to East London - It is now the end of August and my parcel still has not been delivered - I have tried emailing, submitting online support requests and phoning, but all online contact receives a reference number and no further support and the phone call just lead to me being given a different number to call and someone else to talk to

At what point does this actually become a case of theft? How can I be expected to pay exorbitant shipping fees (incorrectly calculated at new rate, based on questionable weight which could not be confirmed) and then must wait for more than 3 weeks and still counting for it to be sent from Johannesburg to East London (timeframe AFTER custom clearance).

What's your excuse? Where is your apology? Where is the response to my emails and support requests? WHERE IS MY PARCEL? Do you not know the first thing about customer service?