AGS worst courier company

Two months ago I decided pay to open up a AGS(Aramex Global shopper) account...as I do a lot online shopping from various parts of the Globe...Their rates seemed good and I decided to use the service for the first time..absolutely the worst experience and pathetic service.. So on 20/11/2017 My package was received at the AGS HK facility...this is a 3k package containing Christmas gifts for some special people...I placed this order then hoping,with delays I should expect it by the start of Dec 2017... Boy was I wrong...its now the 22/12/2017 and absolutely Nothing has been done to resolve My issue...and still NO package... Christmas is here and still NO gifts.. My order number is ********** 696 I've made about 10 calls to Aramex Head office in JHB and all I get to speak to is a lady named Phindile Ngwenya Who knows Nothing what's going on with My package ..she has promised to contact Me many times to give Me some kind of answer or assurity ..But Nothing..she has also proposed to take the matter up higher...again with No outcome ,not even a damn call from some kind of senior figure to settle My worries... This is a pathetic company.. I've mainly used SAPO to move goods from different parts of the globe..Yes some take really long ,close to two months(Free International shipping)...But not ever a lost package I've paid an initiation fee for this AGS profile..and My courier fees was paid upfront with No hesitation. This is a pathetic company with a load of empty promises and a bunch of staff with"BLANK" across their faces. You'll suck