AGS Shocking business practice

Pathetic. I see out of 1600 + reviews, there are 3 r 4 that rate this business. So clearly I'm not alone. Waiting more than a month, endless online checks, emails to request follow ups, finally a 40 minute call that resulted in them telling me they'd invoice incorrectly for Customs, can't change it on their system, so they will send me another invoice? WTAF. How can a business like this still be operational in 2019. Probably not much longer. I'm going back to DCB where at least the service is amazing, even if it costs a little more.