AM
Adriana M

1 reviews | Active since Mar 2015

13 Apr 2015, 07:51

AGAIN OVERNIGHT SERVICE A ****!!

Again the 'Overnight service that one pays for is a **** with Aramex!<br> <br> Below my tracking and still my parcel is not delivered and no feedback?????<br> <br> Shipment Details <br> <br> <br> <br> <br> Shipment Summary <br> <br> <br> Shipment Number: <br> <br> *** <br> <br> <br> Pickup Date <br> <br> 04/09/2015 <br> <br> <br> Shipper Reference <br> <br> <br> <br> <br> Current Status: <br> <br> Out for Delivery (Notify me when the shipment is delivered) <br> <br> <br> Delivered on: <br> <br> <br> <br> <br> Delivered to: <br> <br> <br> <br> <br> For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+ 27 (11) *** , destination office at: + 27 (21) *** <br> <br> Time values are local to the service area in which the shipment checkpoint is recorded. <br> <br> <br> Shipment History <br> <br> <br> Location <br> <br> Date <br> <br> Activity <br> <br> <br> <br> <br> Stellenbosch, South Africa<br> <br> 4/10/2015 7:43:00 AM<br> <br> Out for Delivery <br> <br> <br> JOHANNESBURG CBD, South Africa<br> <br> 4/10/2015 4:12:00 AM<br> <br> Departed Operations facility - In Transit <br> <br> <br> Johannesburg HUB, South Africa<br> <br> 4/9/2015 6:13:00 PM<br> <br> Received at Origin Facility <br> <br> <br> Johannesburg HUB, South Africa<br> <br> 4/9/2015 6:13:00 PM<br> <br> Record Created <br> <br> <br> <br> Shipper <br> <br> Receiver <br> <br> <br>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply13 Apr 2015, 15:17
Official
Hello amoseya,

Thank you for taking the time to share your comments with us.

We sincerely apologise for any inconvenience this may have caused you. After several attempts to contact you telephonically we have not been successful and have left voice mails for you.

I can confirm that the parcel was delivered this morning at 09h20 to the receiver. Unfortunately the delivery was delayed on Friday due to unforeseen circumstances and we failed to inform you of this matter.

Corrective measures are being put in place to prevent this from happening again and we will monitor this closely.

If you need any further assistance please don't hesitate to contact us again.

Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***