JM
Johan M
1 reviews | Active since Feb 2015
04 Feb 2015, 10:44
Account closed due to low usage
Good to hear that there are companies who do not need business. 12 Years of a perfect Credit record means NOTHING, My Account at Aramax was placed on hold due to low usage. Due to the current economy some customers have chosen to collect and deliver in their own time which caused a low usage, however today we had to send a parcel very urgent and we cant. Nobody bothered to contact us and tell us the situation. Some wise person decided that the small companies who helped them build their empire are not worth the effort anymore. Thank goodness some other companies do not have this policy and are prepared to help on short notice.
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Aramex South Africa's replyOfficial
04 Feb 2015, 15:53Hello johanm@anjotech.,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused to you in this regard. As per our discussion we have identified the technical problem which caused this situation in the first place and corrected it immediately. Your account is in good standing with us and we would be delighted to assist you going forward.
We take great pride in providing you with a world class service and would never turn a customer away for not using their account for a period of time.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused to you in this regard. As per our discussion we have identified the technical problem which caused this situation in the first place and corrected it immediately. Your account is in good standing with us and we would be delighted to assist you going forward.
We take great pride in providing you with a world class service and would never turn a customer away for not using their account for a period of time.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply04 Feb 2015, 15:53
Official
Hello johanm@anjotech.,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused to you in this regard. As per our discussion we have identified the technical problem which caused this situation in the first place and corrected it immediately. Your account is in good standing with us and we would be delighted to assist you going forward.
We take great pride in providing you with a world class service and would never turn a customer away for not using their account for a period of time.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused to you in this regard. As per our discussion we have identified the technical problem which caused this situation in the first place and corrected it immediately. Your account is in good standing with us and we would be delighted to assist you going forward.
We take great pride in providing you with a world class service and would never turn a customer away for not using their account for a period of time.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***