Absolutely useless ARAMEX

Absolutely unbelievably USELESS client service between Aramex Sandton and myself. Aramex received my parcel on the 19 Dec 2024 had all my details and delivery information, on the 23 Dec 2024 @ 11:11am I received a email (Thozama) asking me to confirm my delivery address and was informed my order would be delivered the next day. On the 24 of Dec 2024 I received a phone call from Aramex Sandton (Busi) @ 10:37am asking me to confirm my address yet again , I informed her I had already been contacted to confirm my address and that I was actually expecting my parcel to arrive. I was told my parcel had been placed on hold to confirm my delivery address , I strongly stated to Busi that the package was a Christmas present and I needed it as was promised and arranged. At 16:00pm on the 24 of Dec 2024 I had not received and or had any communication with regards to my delivery, I decided to call and no one at the Sandton office was available to help, I was transferred to the Cape Town branch where I was told my parcel had been left behind due to a “undeliverable” address. I was informed I could go to the Sandton depot on Christmas Day between 8 and 10am to collect my package, this was incorrect and no one was available. I am disappointed and disgusted at the client service supp****, had I been told there was a issue with delivery in the first communication I would have taken it upon myself to fetch my package. Useless and the LAST TIME I EVER UTILISE ARAMEX EVER.