Absolutely unacceptable service from Aramex

This is, without exaggeration, one of the worst logistics experiences I have ever had. An “express” parcel sent from Mossel Bay, South Africa to Oslo, Norway took 38 days to arrive. That is not slow, that is completely absurd and misleading. Customer service is practically non existent. Aramex claims their chat function is the fastest way to get help, but in reality you wait hours and hours for a reply, only to be told that they can’t do anything. No ownership, no solutions, no accountability. The tracking information is unreliable and borderline dishonest. At one point, Aramex claimed they had attempted delivery, which is simply not true. Later, they contradicted themselves and said the parcel was stuck in customs. How exactly does a parcel get “stuck in customs” after you’ve supposedly tried to deliver it to the recipient? The story changes depending on who you talk to. This shows a complete lack of internal control, transparency, and basic competence. If you care about your shipment, your time, or your sanity: do not use Aramex. Calling this “express” shipping is pure false advertising.