Absolutely unacceptable service – Aramex has been a nightmare

If it were possible I would say zero stars.

This has been, without question, the worst delivery experience I have ever had.

I was initially informed that my package would arrive on 15 December. That date came and went with no delivery, no update, and no communication whatsoever. The only reason I found out about the so-called “delays” is because I had to repeatedly reach out to Aramex myself. Customers should not have to chase a delivery company just to find out where their own package is.

The customer service experience somehow made an already bad situation even worse.

Lethabo failed to properly assist me and abruptly ended the chat without providing any real resolution. Ending a support conversation while a customer is still waiting for answers is unprofessional and disrespectful.

Phindile outright **** to me about the delivery date. I was given false reassurance, only to be left waiting again. On top of that, the explanation I received was literally: “the are delivery delays we are sorry about that.” Grammatically incorrect, vague, and completely unhelpful.

And then there’s Ishara, who joined the chat and simply never bothered to assist at all. No response, no effort—just silence.

Trying to open a formal complaint is just as pointless. The moment you do, the agents conveniently disappear. It genuinely feels like Aramex’s strategy is to wait until customers give up.

Delays happen—I understand that. What is not acceptable is the complete lack of communication, accountability, and basic customer care. This company shows zero respect for people’s time, money, or trust.

If you value your sanity and actually want your package delivered, do not choose Aramex. You might wait indefinitely, be misled by customer service, and ultimately be ignored. This company desperately needs to fix its internal communication, staff training, and overall attitude toward customers.

Worst delivery company I’ve ever dealt with.