Absolutely terrible service

So this is some feedback on your service from your Sandton branch:

Me: *phones Aramex* Me: Hi there, I was wondering if you could check if my parcel is available for me to come and collect. My order number is: EVE324024

Operator: Hi sir, yes I can confirm your order is here and ready for you to come and collect.

Me: *drives 45min to Aramex from Alberton* Me: Hi there, I'm here to collect my package with the reference EVE324024.

Worker: Hi sir, okay let me check for you, please just wait here whilst we check.

Me: *proceeds to wait an hour*

Worker: Hi we can't seem to find your order.

Me: You can't find it? How did you manage to process it and stamp it on your website? It should be with the other Evetech goods.

Worker: With Evetech? Let me go check.

Me: *proceeds to waiy anothet 15min*

Worker: It seems they only delivered it 15min ago, we're busy processing it.

Me: That's impossible as your own website says it was received and signed for 16 May 10:28 AM.

Worker: Oh okay, well they're busy processing it now so if you can wait 30min it should be done.

Me: Can I return at 17h (currently 14h) and collect?

Worker: Definitely! I will see to it that it gets done before then.

Me: *sits in Sandton for another 3h waiting and returns to Aramex at 17h* Me: Hi there, I spoke a gentleman earlier regarding my Evetech order and I'm here again to collect it.

Floor Manager: They haven't started with Evetech yet.

Me: Haven't started? The guy told me at 14h they were busy with it.

Floor Manager: Not yet, give them 20min as they're running it on the conveyer belt now.

Me: *points to another similar item to mine lying on the floor* my item is the same as that - it's +50kg so it'll be easy to spot.

Floor Manager: Okay, they should be done booking those types of items in 20min. Just wait and then come back in a bit.

Me: *proceeds to wait another 20min* Me: Did you guys find it?

Floor Manager: No they can't find it.

Me: How can they NOT find it? You told me they were processing it.

Floor Manager: It's in the back somewhere, the people are busy so they'll get to it tomorrow.

That was the events that took place today and I am dumbfounded at the - no other word for this - *** service your Sandton branch has provided. Not ONLY could they have told me from the start that it wasnt available and I should hang tight for another day or two, they insisted it was ready and wasted an entire afternoon of mine (that's money out of my pocket as I bill per hour as a consultant) and had me drive to-and-from the centre TWICE and inevitably wasting my time.

I will ensure with every moment of my existence that any order, shipment or courier opportunity will evade your service indefinitely as I don't mind a package being delayed, I do however mind being **** to and having my time wasted.

Regards, A never-to-be-again customer