Absolute bad service and customer service

sent a parcel from East London last Thursday. It is a present for my 89 year old dad's Christmas and birthday present. The parcel only got to the Sandton sorting centre yesterday. I contacted your offices this morning and was promised that the parcel would go out today. I kept watching the app and nothing changed. I phoned back bearing in mind I am a pensioner myself and wasted all my airtime hanging on. The youngster that I got on the phone told me... no the parcel will only go out tomorrow. I told him my dad will not be there just like I told the lady this morning. He said well there is nothing he can do but drop it off at a neighbor or continue to try and make delivery until someone is at the house. I asked for a Manager and was put on hold again and the eventually was told the managers are in a meeting. This parcel was really important to be delivered. Now my dad is losing money as he was getting a lift to Durban and was sharing the cost of the petrol and now I have asked him to stay behind so he can get this parcel as it has a bespoke bracelet in it that I had made for my niece whose teenage daughter has lupus, alopecia totalis and this bracelet was made for alopecia and lupus awareness as no one understands what teenagers go through when they have these deseases. I am really more upset at the loss of money that I am suffering as I now have to try get my dad on a flight and have to have someone fly with him as he is frail and won't be able to negotiate the airport on his own and I am in east london and cannot be there for him. I just wish aramex could have made a plan to deliver the parcel by 6 tonight. Everything would have been fine.