A simple very short distance delivery turns into a nightmare.

A simple delivery from Parklands Tableview to Cape Town CBD, less than 40 kilometres.... a street address in Cape town cbd was written on the waybill as the delivery address,24 hours later I go online to track my parcel and it says delivery address is Sea Point instead of Cape Town.

So I call Aramex Cape Town, no answer after 8 minutes on hold.....On top of that, It was clearly stated in BOLD WRITING on the waybill special instructions that the "Driver should call me when arriving at my apartment so I can open the gates and collect my parcel from him" the driver eventually arrives parks outside for 2 minutes doesn't phone doesn't get out of the car and then leaves.

I then try calling Aramex Cape Town and after 10 minutes on hold I get through a consultant. She confirms that the waybill instructions do indeed say they need to call me because there's no access to the apartment, then says that the driver can't turn around and I'll have to wait till tomorrow. Totally unacceptable, R100 delivery fee for a 40km distance and they STILLLLLLLLL can't get it rite.

Totally frustrated with this countries dismal customer service and at rediculous prices.