A month to deliver a parcel

Firstly, they don't even deserve this ONE star rating. I placed an order last month (June) to receive it before my birthday in August. My parcel arrived on the 7th of July and has been with Aramex since the 11th of July. It was only sent for inspections on the 21st and has been there since.

I called on the 27th and the agent advised me that she will send paper work for the inspection to be processed , it will take 3 - 5 working days and I should call back on Friday for feedback. Later on that day I got a response via email )as I had sent a complain through their website ) requesting for "Justice" to assist further with the query.

I wrote another email the following day (29th of July) and included "Justice" and I never received a response.

I called today as advised by the agent and spoke to Darren. He has the WORST attitude and should honestly not be dealing with clients. He advised me that the request to process the inspection was only sent yesterday and when I requested for a supervisor he said "DIAL BACK AND REQUEST FOR KATLEGO"

I hung up and called again, got through to Katlego and she said she would send it through to "Justice". My Birthday is next week and I'm leaving and I don't have my order. They honestly should just close Aramex down cause what's the point? It takes them a month to deliver things and in the process you need to run after them to do their job. Nxa.