8 days and no delivery

So I have sent a parcel via Aramex within SA on the 25th October 2017 today the 2nd November the parcel has still not been delivered. Customer care keeps saying they will call you back yet nothing, there's clearly no care on their part. Since the 26th October the online tracking hasnt been updated either. Pathetic service...I use Aramex so often and now I will never again