*** Parcel not delivered after 10 days

I would like to express my displeasure at the service (or lack of it) from Aramex. They received my parcel on the 29th of March and were quick to update on their tracking information 'Awaiting customer instructions'. I tried to call Aramex to find out what instructions they needed and each time i was transferred to a number that was continuously engaged.Aramex only contacted me via sms on 01/04/205 to contact them. Again the numbers on the sms one ***) is continously engaged or rings off the hook, the other ***) someone picks up and each time the call is transferred to Airport branch it rings unanswered. Eventually i got hold of someone on 02/04/2015 called Lindsay and was asked to e-mail my ID for them to clear my parcel with Customs. 6 days later status on Aramex website is saying 'sms sent to customer'. <br> <br> Its now 10 days since Aramex received my parcel. I am not sure what it will take to get any information about whats happening with my parcel. And sending customers sms is clearly a waste of time when the people who handle parcels are unreachable. Please have the courtesy to pick up the phone and call customers.<br> <br> Your service leaves a lot to be desired.