6 Days no delivery cost me a Contract

I posted my parcel on Friday 21 August 2015 at Pick n Pay waterfall mall in the Aramex drop box. This was a tender with a due date on the 26th August 2015 at 11am.<br> <br> By Tuesday 25 August 2015 my parcel had still not arrived at Kruger National Park in Skukuza. I tracked the parcel to find it had been sent to Polokwane then back to Rustenburg then back to Polokwane. I called Aramex Rustenburg and was assisted by Bianca, only to find that she didn't have the parcel, but instead said the parcel was in polokwane. I even lodged a request on the Aramex page on 25/08/2015 for urgent delivery of my parcel and to date nobody has responded to that (RUS-0818/52)<br> <br> Long story short, Aramex failed for 6 days straight to deliver my parcel!<br> They cost me a possible tender due to the fact that they would not deliver on time<br> <br> The waybill shows that regional deliveries take up to 72 hours but in 6 days my parcel could not be delivered<br> <br> I do not need another drop box sleeve as you guys have failed me already. All I need is my money refunded as well as my fuel,printing costs for tender document and airtime used trying to follow up on a parcel which should have been delivered without any issues.