1 reviews | Active since Sept 2015
5 weeks, 3 complains and over 12 calls and my parcel is still stuck by customs
<p>I know that my parcel is stuck at customs i can see that on the tracking website, all the parcels pass through customs - and to say that a parcel is stuck by customs for 5 consecutive weeks is no reason at all. And dont tell me the parcel is under-declared - i have submitted all the proof needed (invoice plus proof of payment, including the actual alibaba transaction). Not to mention i already paid you for clearance....... is there another route i can take to get attention to this matter because clearly aramex does not understand the inconvienence im going through. I have exercised all the patience with this parcel.</p>
Dear thebe5,
Thank you for for sharing your comments with us. We apologise for any inconvenience caused.
As per our discussiosn with you, the declared value of the shipment as per the commercial invoice that arrived with the parcel is lower than the value of the proof of payment you produced. Customs has ruled that this shipment was under declared and have issued a penalty for this. Unfortunately we cannot move the shipment out of Customs hold until the funds for Duties and Vat as well as penalty has been paid.
If the shipment was delacred at a lower value incorrectly we urge you to address this with the shipper of the parcel.
If you need any further assistance please contact us again.
Kind Regards,
Aramex SA
Dear thebe5,
Thank you for for sharing your comments with us. We apologise for any inconvenience caused.
As per our discussiosn with you, the declared value of the shipment as per the commercial invoice that arrived with the parcel is lower than the value of the proof of payment you produced. Customs has ruled that this shipment was under declared and have issued a penalty for this. Unfortunately we cannot move the shipment out of Customs hold until the funds for Duties and Vat as well as penalty has been paid.
If the shipment was delacred at a lower value incorrectly we urge you to address this with the shipper of the parcel.
If you need any further assistance please contact us again.
Kind Regards,
Aramex SA
Dear thebe5,
Thank you for for sharing your comments with us. We apologise for any inconvenience caused.
As per our discussiosn with you, the declared value of the shipment as per the commercial invoice that arrived with the parcel is lower than the value of the proof of payment you produced. Customs has ruled that this shipment was under declared and have issued a penalty for this. Unfortunately we cannot move the shipment out of Customs hold until the funds for Duties and Vat as well as penalty has been paid.
If the shipment was delacred at a lower value incorrectly we urge you to address this with the shipper of the parcel.
If you need any further assistance please contact us again.
Kind Regards,
Aramex SA
Dear thebe5,
Thank you for for sharing your comments with us. We apologise for any inconvenience caused.
As per our discussiosn with you, the declared value of the shipment as per the commercial invoice that arrived with the parcel is lower than the value of the proof of payment you produced. Customs has ruled that this shipment was under declared and have issued a penalty for this. Unfortunately we cannot move the shipment out of Customs hold until the funds for Duties and Vat as well as penalty has been paid.
If the shipment was delacred at a lower value incorrectly we urge you to address this with the shipper of the parcel.
If you need any further assistance please contact us again.
Kind Regards,
Aramex SA