4 months later - parcel not delivered

Disappointment and anger doesn't describe how I feel towards Aramex. I shipped a parcel through their Shop and Ship program on 30 August 2017. On 9 September 2017 I was informed that the shipment was held in customs and that I needed to provide documents within 48 hours to have the shipment released.

I've emailed an Aramex Operations Executive, Tiro, almost every week with a templated response received every time. At the beginning of November I was asked to pay additional customs duties, which I did, but it did not move the process along - a charge I will be asking to be reversed if there is no update on the issue within the next week.

It's now been 4 months and my parcel has not been delivered, just like Aramex's customer service.