aT
abigail T
1 reviews | Active since Apr 2015
29 Apr 2015, 10:02
31 april
I ordered 5 pieces iof sample dresses n Hong Kong an Aramex courier brought it in south Africa . The parcel has been held incustomsfor a month now they don't want to release it or to tell me what needs to be done for me to get it, please your assistance in this regard will be much appreciated. My Waybill number is waiting***
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Aramex South Africa's replyOfficial
04 May 2015, 14:32Hello gailtafi,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience this has caused you. As per my discussions with you, the shipment is still held by South African Customs for inspection. We are escalating the matter to senior officials within Customs to get feedback on when this will be resolved and we can get the shipment delivered to you.
We will continue to be in touch with you throughout the process and update you.
If you need any further assistance please don't hesitate to contact us.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience this has caused you. As per my discussions with you, the shipment is still held by South African Customs for inspection. We are escalating the matter to senior officials within Customs to get feedback on when this will be resolved and we can get the shipment delivered to you.
We will continue to be in touch with you throughout the process and update you.
If you need any further assistance please don't hesitate to contact us.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply04 May 2015, 14:32
Official
Hello gailtafi,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience this has caused you. As per my discussions with you, the shipment is still held by South African Customs for inspection. We are escalating the matter to senior officials within Customs to get feedback on when this will be resolved and we can get the shipment delivered to you.
We will continue to be in touch with you throughout the process and update you.
If you need any further assistance please don't hesitate to contact us.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience this has caused you. As per my discussions with you, the shipment is still held by South African Customs for inspection. We are escalating the matter to senior officials within Customs to get feedback on when this will be resolved and we can get the shipment delivered to you.
We will continue to be in touch with you throughout the process and update you.
If you need any further assistance please don't hesitate to contact us.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***