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<p>I ordered my things from China. chose aramex as my courier because they said they deliver within 3-5 days. one month later I still haven't received my goods. aramex never contacted me when my goods arrived in South Africa. I had to call them after 2 weeks to find out what's holding up my order. They gave me the name and email address of the ****sultant dealing with my order. After trying to get hold of her for about 2 weeks with no luck she only came back to me yesterday saying that she only saw my email yesterday it was sitting on junk. she went on saying that I should wait for her to get back to me because if she doesn't she doesn't have any feedback from customs. so basically what I need to do is to wait even if it means waiting forever. this is so unaccceptable. I chose caramel because of their service turnaround time. I had to wait 2 months to get my order I would have choosen a free delivery service which takes 30 days. I demand that aramex deliver my things not later than Friday 02/09/2016. I also demand a full refund for my courier fees </p>