3 months waiting for package and still no communication!

<p>I ordered a package from Amazon that was received at the Johannesburg operations facillity on the 29th December 2016. Since then the package has been held up in customs or on hold and I was even accused of misdeclaring the package amount after uploading the original invoice several times. This was cleared due to an error on customs side. I have since waited another 2 months after this incident for my package to be released with many of my emails and messages going unanswered. The last updated status on its tracking was on the 13th February 2017 with message "On Hold - Operations Facility". This is the longest I have ever waited for a package coming through any courier service! </p>