1 reviews | Active since May 2010
3 day delivery undelivered after 8 days
Aramex collected a parcel first thing on Monday 1st June from my mom in the UK. <br> It was dispatched AND CHARGED FOR as a 3 day delivery as it was a gift and needed to arrive with me in South Africa by Friday 5th (very latest).<br> After not receiving the parcel on Thursday afternoon (4 days later) I contacted Aramex Johannesburg and spoke to Tsholofelo Mosala who sent an email to Aramex London to follow up on my behalf.<br> The parcel was not dispatched out of London until 4th June (3 days) and has been lying in JHB customs ever since....<br> Now 8 days later, no parcel, a 3 day fee which was paid, and zero feedback from Aramex. Phone calls and emails go unanswered!!<br> <br> Extremely disappointing service to say the very very least!! <br>
I would like to apologise profusely on behalf of Aramex for the delay in the pick up of your collection from the UK and also the delay in the clearance of your shipment in SA, I can assure that these issues are being followed up by relevant departments to ensure your goods are cleared speedily.
Once again I apologise about this delay and can assure you that this is not being left unattended.
Regards
Tefo Rakharebe
Contact Centre Manager
I would like to apologise profusely on behalf of Aramex for the delay in the pick up of your collection from the UK and also the delay in the clearance of your shipment in SA, I can assure that these issues are being followed up by relevant departments to ensure your goods are cleared speedily.
Once again I apologise about this delay and can assure you that this is not being left unattended.
Regards
Tefo Rakharebe
Contact Centre Manager