GM
Gary M

1 reviews | Active since Sept 2013

12 Dec 2015, 12:59

2rd Day now... Overnight Delivery...

Hi I had purchased an item from a seller on the 09/12/15. The item was dispatched on the 10/12/15 via ARAMEX store to door courier with the understanding that it was an overnight delivery. On the 11/12/15 @ 10:00 i began to make inquiries about the parcel. The parcel was not registered on Aramex website neither at their Vaal office when I phoned them. To me it seemed like i was ****med by the seller who had promised that i would receive the parcel the next day. I contacted the seller who sent me a photo of the waybill slip with all the correct details on it. Yet i still thought that i had been ****med or the item ****** as no record of the item was available. It was only @ 16:00 on the 11/12/15 that the seller phoned me to inform me that the item had not been collected from the Newcastle PnP branch by Aramex. My whole day wasted for an item that was paid for, for overnight delivery. I could have just as well told the seller to send it via normal courier. I have been to Aramex website on 12/12/15 and have seen that the item is now in circulation. It is now at the writing of this message 08:55 on 12/12/15 and still not delivered. I am very disappointed about your service that says ov

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Replies (1)
Aramex South Africa
Aramex South Africa's reply14 Dec 2015, 09:57
Official
Hello G-Mac,

Thank you for sharing your comments with us .

We truly apologise for any inconvenience caused in this regard. We are investigating this incident and will address this with our office that picks up in New Castle.

Please do not hesitate to contact us for further assistance.

Kind Regards
Tshegofatso Dubula