GM
Gena M
1 reviews | Active since Apr 2011
03 Jun 2015, 09:03
2 WEEKS IN CUSTOMS
*** THIS PARCEL IS IN CUTOMS ALMOST 2 WEEKS NOW, I HAVE A EVENT THIS WEEKEND WHERE WE NEED TO USE THESE DRESSES FOR DISPLAY <br> <br> IF I DO NOT HAVE THEM THEY ARE WORTH NOTHING TO ME.<br> I WANT THIS PARCEL CLEARED AND SENDED TODAY<br> I EMAIL EVERY DAY NO FOR 2 WEEKS REGARDING THIS PARCEL THEY SAID CUSTOMS CLEARANCE TAKES 2-3 DAYS. THEN WHAT THE F IS GOING ON HERE.<br> <br> WORST SERVICE FOR THE 3RD TIME NOW
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Aramex South Africa's replyOfficial
04 Jun 2015, 17:18Hello gena01,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused. The shipment has been released from customs this afternoon and we will be in contact with you to arrange a speedy delivery to you personally.
We understand your frustration and would like to assure you that we always put your needs first. Unfortunately due to the customs clearance delay we were not able to delight you with our service.
If you need further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused. The shipment has been released from customs this afternoon and we will be in contact with you to arrange a speedy delivery to you personally.
We understand your frustration and would like to assure you that we always put your needs first. Unfortunately due to the customs clearance delay we were not able to delight you with our service.
If you need further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Aramex South Africa's reply04 Jun 2015, 17:18
Official
Hello gena01,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused. The shipment has been released from customs this afternoon and we will be in contact with you to arrange a speedy delivery to you personally.
We understand your frustration and would like to assure you that we always put your needs first. Unfortunately due to the customs clearance delay we were not able to delight you with our service.
If you need further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us.
We sincerely apologise for the great inconvenience caused. The shipment has been released from customs this afternoon and we will be in contact with you to arrange a speedy delivery to you personally.
We understand your frustration and would like to assure you that we always put your needs first. Unfortunately due to the customs clearance delay we were not able to delight you with our service.
If you need further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive