2-3 weeks delay in my parcels

As far as I am concerned they don't even deserve this rating,

Its Highly impossible that I don't receive proper communication from Aramex, I placed orders from other logistics and I have received my parcels this was even after I placed these order that were sent to Aramex, i mean i call them and they telling me that they have a backlog, a back long for 3 weeks should not effect me, this is the first time experiencing this and don't get me wrong i understand shein order are delayed this time of the year however it doesn't take a full month to come with the delay and all. i need someone to get back to me urgently tracking numbers *** and *** I'm waiting Shein App is not being updated and I'm going to mention again a have 4 other orders from different logistic and I have received 2 orders already and i received e-mail to pay them custom charges month for the remaining 3 and they have sent the courier to deliver my parcel today, so tell me again how i can pay 2-3 weeks again import fees/custom charges and get no feedback and no parcel and wait and wait and wait but I pay somewhere else and there not even 3 days I'm receiving my parcels. someone is not doing their Job and I consider taking this matter further and also hope shein does not use this logistics for my parcels in future references, I place shein orders almost every week throughout the year and this is beyond me, really telling me about you have a backlog