10+ Days "Florida IT Issue" - No Waybill for Global Case ***1 / JNB 131796

I am forced to post here as a last resort. My Amazon order (# ***) was delivered to the Sarasota, FL facility on December 24, 2025.

For over 10 days, I have called daily and been given a vague "IT issue in Florida" excuse. I have an internal South African case (JNB/1225/4576) and now a Global Case Reference (***1), yet Aramex still hasn't even generated an international waybill for my R2,700 shipment (Anker 160W Charger & Laptop Bag).

Your call center agents keep giving me the same non-answer. I need someone from the Johannesburg hub to physically verify with the Florida/Sarasota warehouse that my parcel is being moved to the export hub. I will not accept "wait 24 hours" for the 10th day in a row.

AGS Account: JNB 131796