Very disappointed in aramex

I have send a parcel to someone two weeks ago, she still didn't receive it. They have phone her to inform her the parcel is wet and they are going to open it and through away what ever is inside. How can we trust this company? I am very disappointed in the service from this courier. After numerous emails without response, I phoned the customer care line, the lady promised they will contact me within an hour to give and explanation and to confirm delivery date, needless to say no one contacted me!