Aramex Botswana

We understand that this is a Covid time period and patience is required, but bad service !!

Parcel PPA*** (handed in 15/6/2020 was delivered to Gaberone on Friday (19/06/2020) last week. There tracking website says there is no such parcel and Aramex have not communicated with anyone. The parcel has email addresses, telephone numbers etc. They won't even talk to us as we delivered the parcel via Postnet Sunridge Park Port Elizabeth. Postnet have tried, but also, no response to the enquiry as to how to sort this matter out. We found out late yesterday that customs is payable. Fair enough, if you are aware of this parcel information and how to resolve the problem. We eventually received information via email to pay the customs on the parcel. The swift code for the bank deposit is incorrect !! Then to be told, it could have been COD a week ago. It is to an airport address. After being promised by the branch it would be delivered COD today. Guess what. Nothing !! As well as no response from the company again. Seriously unhappy about it being a week overdue. So much for a suprise in this trying time. Very dissatisfied with the service