Please can u help me.... I don't nkow what to do I settle my account... They have to clear my name

I pay my identity account 250 on the 11 August 2020 at Carltoncenter.... Somoen call me from Ara group... She was so rude... She told me if owe 70.... I pay 180.... N if I don't want to be blacklisted have to pay that 70... I told her if I settle my account on the 11 August... They don't nkow what happen....