Lack of communication and feedback

Due to recently having a baby I have been struggling to make end meet and my game account RCS has run into arrears, after many harassing calls after I had informed them I am unemployed my account moved to ARA group... It was explained that after making 3 consecutive payments of R620 ill beable to go onto a rehabilitation plan, I made all 3 payments but the second one had not updated on my statement, the second payment was made in August I called ARA group who are the lawyers now dealing with my account, I spoke to an advisor who said to mail ARA group my proof of payment I did ad told and I got no feedback I then called again the next day and spoke to Saline who sent me another email address I then re- sent the proof of payment, since I still received no response then called again and spoke to Miss Kassiem who should be dealing with my case, she escalted this to her manager Amiena and advied me she does not know the time scale for updating the payment, I still got no feedback and called the next week again and spoke to Miss Kassiem who put me on hold to speak to Amiena but I could hear her as I was noylt on hold miss Kassiem was asking if she sent the proof of payment Amienas response was 'did I? ' so clearly things are not being done as stated to customers and I am aware calls are recorded I was also advised that they would call to set up a arrangement as the 3 payments are not reflecting, all I really would like is feedback and my payment to be updated as advised and to be called back as advised and not to be **** to and for the feedback and responses to be as common as when calling for missed payments the customer service is appalling.