Identity account

I settle my identity account on the 11 august I pay 250 at carltoncenter ...aragroup they promised if they are going to send a letter after 14/days but now they are busy calling me ...they said I pay 180...I have a balance of 70/n I'm tired its been years paying this account n they told me a lot of stories ...please Ara group settle my account I don't owe you anything thanks