Hanging up of phones

this company really need to be taken to Consumer Protection Act, i called the ARA group on the 28th Jan to get the ref to pay my acc, i made payment and yestedrday when i called to check my payments i was told only one is reflecting and the other one i have used the wrong ref which i was i gived by the consultants there, the consultants(Mrs Mthembani,busiswa mthenzwa,mrs abram)who were unble to see my payments and i was transfered from one call to the other until i spoke to the team leader Mrs Barren, she promised to resolve this and said i must send the proof of payment, i did that, today she is calling me telling me that she has escalated this but doesnt know when they will be able to solve it, she had a bad attitude like the consultants who just hangs up on you, i will be taking this futher as i have the calls recorded from the phone i was phoning from.