Complaint

Where do I start with this company!!! I still ask myself till this day why Ackermans and other companies work with such companies that are ***********. I want to know how hard could it be to send a person a paid up letter !!!! And just carry on with your work ...like I paid I should be 1st priority here . Dont understand now when u being put on hold and them not answering their phones do they know how expensive it is to call their offices from our phones ,how hard is it to be professional