Calling a ARA Company it_A|_s like calling a shebeen

Calling a ARA Company at this number *** it's like calling a shebeen rude and unprofessional not adhering to serv std up to the point where it sounds like they can swear at you, that is the picture you get from talking to that lady that answers a phone there all the time. I have to remind her that I am a client just to get same sort of a good service, I ask for a manager she told me the is nothing that a manage can do or say that she cannot do or say and then she told me later that the manager is not there clearly hiding the manager a clear example of a company that you will never get the assistance from she told me she is going to talk to a vice manager and furnish me with the information I want the same day, that never happened it's a long time now I have settled my account on the 24-04-2015 all I need is a paid up letter and my records cleared. I have not send less than 3 correspondences 2 email to their project manager Lorna Stuurman about this request sent an email on 27-04-2015 and sent again on 10-06-2015 and phone calls which I get that lady answering calls I do not know how Edgars choose company all I know I won't take damages sitting down, This company is beyond