BAD SERVICE

This place is the worst to deal with, Calls people NON stop when you need to pay, you do pay up and request a letter to state you are done, Its been 3 days 5 calls calls, promising to call me back, This coming from a Supervisor Lauren promising to call, its been 2 days still no letter no call, Nothing, this is terrible, how do these people get away with this bad service, They are quick to call saying you need to pay and make arrangements etc, but when you need something from them NO HELP......