ARA Group - debt collectors needs new staff or management

I don't mind debt collectors, if you struggle to pay, they can help to make alternative arrangements. But this company is employed by a bunch of ..... where the ass does not know what the elbow is doing! How did these people get employed??? They have no sense of customer service, no wonder people are rude to them and their calls get blocked. For an accounting/ law firm, they are pretty idiotic. I can do a better job of collecting money.